Shipping Policy

Orders are packed and handed to our courier partner within 1–3 working days of confirmation. Matter 12 pre-orders ship in the window stated on the product page.

Metro cities: 3–5 working days after dispatch.

Rest of India: 5–7 working days after dispatch.

International shipping isn't available yet. It's on the list for a future drop.

Standard shipping is free on prepaid orders above ₹2,999; a flat rate applies below that threshold and is shown at checkout before you pay.

You'll get a tracking link by email and SMS as soon as your order is handed to the courier. Signed-in accounts can also see order status under Account.

Weather, regional restrictions and courier volume can occasionally push delivery beyond the windows above. If your order is significantly delayed, write to orders@example.com with your order number and we'll chase it down.

Please double-check your shipping address at checkout. We can amend it before dispatch, but can't guarantee changes once a package is with the courier.