Returns & Refunds

You can return an unworn, unwashed piece with tags attached within 7 days of delivery. Matter 12 and other clearly marked limited pieces are final sale, unless the item arrives damaged or incorrect.

Email orders@example.com with your order number and reason for return. We'll confirm eligibility and arrange a pickup or share the return address.

Need a different size? Let us know when you request the return. We'll hold the size you need for up to 5 days while the original piece is on its way back to us.

Once we receive and inspect the returned piece, refunds are issued to the original payment method within 5–7 working days. Shipping charges on the original order are non-refundable unless the return is due to our error.

If something arrives damaged, defective or not what you ordered, tell us within 48 hours of delivery with a photo. We'll replace it or refund it in full, no return shipping cost to you.

For hygiene reasons, innerwear and any items marked "final sale" cannot be returned.