Privacy Policy
1. Who we are
This policy covers this website and the RAAH | BAL storefront (together, "RAAH | BAL", "we", "us"). It explains what personal information we collect when you browse, create an account or place an order, and how we use, store and protect it.
2. What we collect
Account information: your name, email address and profile photo, when you sign in with Google.
Order information: shipping address, phone number, items purchased and payment confirmation. Payment card details themselves are collected and processed directly by Shopify's payment processor, never by us.
Usage information: pages visited, device and browser type, and general location, collected automatically to keep the site working and secure.
3. How we use it
To process and ship orders, respond to support requests, secure your account, and, only with your consent (e.g. the newsletter form), tell you about future drops. We do not sell your personal information to third parties.
4. Who we share it with
Shopify (order processing, payments, fulfilment), Google (sign-in), and courier partners (delivery), each bound by their own privacy and security obligations. We share only what each of them needs to do their job.
5. Cookies
We use essential cookies to keep your cart and session working, and optional analytics cookies to understand how the site is used. You can manage non-essential cookies from the banner shown on your first visit.
6. Your rights
You can ask us to access, correct or delete your personal data at any time by writing to privacy@example.com. We'll respond within 30 days.
7. Changes to this policy
We may update this policy as the business grows. Material changes will be reflected on this page with a new "last updated" date.